Executive Solution Overview
##### Preparation Review the [call time analysis](https://multimedia.phoenix.edu/cms/202336879) provided by the UX team. You may also review the [call time data](https://multimedia.phoenix.edu/cms/202336878) in Excel, if desired. ##### Assessment Deliverable Write a **350- to 700-word email, or memo, about the PE and PT test results** after the fir…
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##### Preparation Review the [call time analysis](https://multimedia.phoenix.edu/cms/202336879) provided by the UX team. You may also review the [call time data](https://multimedia.phoenix.edu/cms/202336878) in Excel, if desired. ##### Assessment Deliverable Write a **350- to 700-word email, or memo, about the PE and PT test results** after the first few days. Address the following in your email: – Analyze the impact the new protocol (PE) has had on time in queue and service time. – Determine if the PE protocol should be implemented widely in the call center with what you know so far. – Identify what additional data and analyses would be helpful to determine if the PE protocol is working. – Explain what is likely to happen to TiQ and ST if the PT protocol is kept. – Explain how a sudden increase of 20% more calls might influence TiQ and ST. – Justify whether the data is sufficient to determine if the PE test is successful. – Suggest additional metrics and supporting data needed to determine the performance of the call center’s operations. Format references according to APA guidelines. Submit your assessment. ##### **Assessment Support** – [Review the rubric](https://multimedia.phoenix.edu/cms/202336883) for guidance on deliverable expectations.
